Organizations form teams to complete different work processes moreeffectively. As an employee, I have been part of a team aimed atcreating a new product. The work processes and responsibilities forforming the team included research, product invention anddevelopment. In order to introduce a new product by the company, theteam would begin by conducting research on competing products byother companies. Once research had been conducted, the team wouldbegin to invent a product that surpasses what is already in themarket, in regard to quality. The final work process and task wouldbe to develop a well-thought out new product. The team was supposedto ensure that the new product was appealing to the target customershence, it brought in more clients. Also, employees were to worktogether in creating a product that was at a better competitiveadvantage compared to similar products from competing companies.
The characteristics that an ideal team needs to exhibit includeclear communication evident in all team members, commitment towardsthe project, extensive discussions, respect among team members andconsensus when making decisions (Wiese & Ricci, 2012:1). Pentland(2012:1) expounds on communication by noting that “patterns ofcommunication are the most important predictor of a team’ssuccess”. Team processes should be implemented to ensure teameffectiveness. Tuckman & Jensen (2010: 43-48) inform on theseprocesses through their analysis of the phases of group development.
In the first stage, which is forming, the team process involvesmaking the objectives of the team clear. During the second phase ofstorming, the team process entails team members learning how to solveconflicts as they share and exchange ideas about the project at hand.The third stage is norming. Team processes in the norming stageentail creating rules, trust and respect for different opinionsdevelops, and team members assist one another instead of competingagainst each other. Once team members develop the processesidentified during the third group development stage, they are able toperform as a team in the fourth stage of performing. The team processinvolves employees working together to complete a project. The lastprocess happens in the adjourning stage, and it involves finalizingon a team project (Abudi, 2010:1).
One issue that is often encountered during team development andmanagement is conflict among team members. Singh (2006:3) explainsthat when creating and managing a team, it is highly likely foremployees to disagree. The author further explains that conflicts arecaused by failing to resolve disagreements as soon as they occur,poor communication, breaching trust, personality differences,anxiety, stress and ego. Because teams comprise of people fromdifferent backgrounds, cultures and with dissimilar value systems,they are likely to handle issues differently. For instance, when anindividual has an ego problem, he or she believes to be right all thetime, and thus conflicts with people that may challenge their views.Since people with ego issues are less likely to accept mistakes, theyenhance conflicts when part of a team.
A process that can be implemented to deal with the issue of conflictby an ideal team is ensuring open communication. Open communicationguarantees that all members of a team are able to express their viewsfreely, under the control of the team manager. This way, employeesare able to correct each other and arrive at a consensus duringdisagreements.
Abudi, G, (2010) TheFive Stages of : A Case Study,Available at:https://www.projectsmart.co.uk/the-five-stages-of-team-development-a-case-study.php
Pentland, A, (2012) The New Scienceof Building Great Teams, HarvardBusiness Review, pp.1-1.
Singh, A, (2006) ConflictManagement in Teams, Causes and Cures, DelhiBusiness Review, vol. 7,no. 2, pp. 1-12.
Tuckman, B. W., & M. A. C.Jensen, (2010) Stages of Small-Group Development Revisited, GroupFacilitation: A Research & Applications Journal,10 pp. 43-48.
Wiese, Carl., & Ricci, R,(2012) 10 Characteristics of High-Performing Teams, TheHuffington Post,Available at:http://www.huffingtonpost.com/carl-wiese/10-characteristics-of-hig_b_1536155.html