Dilemmaat Devil’s Den
Dilemmaat Devil’s Den
Susanis a business student working as a part time employee at Devil’sDen, a campus snack bar. In the course of her duties at the snackbar, Susan encounters ethical issues involving the employees as wellas friends to the employees. Among them are thefts, unprofessionalbehavior of the night crew, and friends enjoying freebies. Susanfinds this culture at Devil’s Den in contrast to the values andprinciples she believes in. According to Susan, stealing cash or foodfrom the snack bar should be punishable and employees should refrainfrom it. This culture at the bar seems strongly embedded among theemployees a thing that she cannot change within a short period oftime.
Susanidentifies a variety of problems with the night shift operations thatare against her strong sense of good morals. To begin with, the nightshift supervisor fails in ensuring that cash and food thefts do notoccur. This is highly attributed to lack of training among thestudent managers. The employee turnover is also high due to the lowwages as compared to their responsibilities. Employees also have easyaccess to the storage room which leads to food stuff thefts. Lack ofproper supervision ensures that the employees leave a lot of workundone which makes it difficult for the morning shift staff. Thenight managers are also not answerable to the management a fact thathas contributed to laxity and lack of control.
Amajority of the Devil’s Den bar management is not well trained andlacks the skills to implement strategies that can foster competency,control and discipline. The CFS does not implement training programsthat can improve the performance through instating policies andprocedures. The management does not have a record of rewards andpunishments for those who perform their duties diligently and thosewho steal from the bar. Instilling ethical issues is therefore,difficult for the management working with employees who are not wellmotivated and trained.
Fromthis case study, it is clear that Susan’s values and principles aredifferent from those held by the other employees. However,confronting employees with unethical behavior is likely to turn heragainst her fellow employees. Her idea of simply looking away whenshe notices such behavior, therefore, stems from the need to have abetter relationship and to feel wanted. Susan believes that themanagement should be able to identify and deal with these ethicalissues. Susan also wishes to become a manager in the future, a factthat prevents her from confronting her colleagues.
Onthe other hand, the other employees’ perceptions stem from the lackof rules and regulations on the part of the management. The employeesare also aware of the lack of skills on the part of the management afact that renders them to engage in unethical behavior such asstealing. The lack of punishment for these unethical behaviorsfurther provides them with the freedom to engage in any behavior theywish. The employees are also poorly remunerated for their servicesand thus, they engage in stealing food and cash to make ends meet.
Susanhas several methods with which she can use to confront her dilemma atDevil’s Den. She can opt to quit and find another job, but this isnot an assurance that she will not encounter such dilemmas in thefuture. Considering that her earlier efforts to report a manager forwrongdoings went unresolved, she should seek audience with a higherlevel of management. The CFS management is, therefore, likely toimplement measures that will compel all the supervisors and employeesto abide by the set rules.